EU AI Act: Transparency and Accountability Require Clear Responsibility Structures28. July 2026EU AI Act, RegulationResponsible AI deployment under the EU AI Act does not mean eliminating all risks, but rather limiting applications, testing thoroughly, clarifying responsibilities, and accepting residual risks. Share on:
AI in Customer Service: Who Is Liable for Algorithmic Decisions?17. June 2026EU AI Act, RegulationCX leaders underestimate that they face liability under the EU AI Act when AI systems in customer service make high-risk decisions. Share on:
